Mountain Leverage, LLC, a leading provider of voice-optimized workflows (VOW) that increase the productivity, accuracy, and safety of mobile workers in distribution centers, warehouses, and other industries, announced today it has enhanced its ability to design, integrate, deliver, and support its highly acclaimed voice-guided technology solutions on a completely remote basis.
Since its inception in 2004, Mountain Leverage has featured a geographically dispersed workforce with employees who operate on a remote basis throughout the United States and also in London, UK. This expanded remote capability comes as part of the company’s response to COVID-19 physical distancing guidelines and travel restrictions that have made it challenging at times to be onsite with both current and prospective customers.
Mountain Leverage business processes that can be conducted remotely and virtually include: virtual walk throughs that leverage streaming video for events, meetings with key stakeholders, and user training; complete business process reviews with company leadership and key distribution center personnel; blueprinting sessions that specifically identify the transformation from current state to future state; user acceptance testing, featuring user training tools including pocket guides, prerecorded best practice training, and remote train-the-trainer programs that allow customers to have more control in the roll-out of their voice system; and implementation (Go-Live), the actual delivery of the fully functioning new system.
Mountain Leverage’s remotely delivered VOW solutions can be designed and implemented as quickly and efficiently as traditionally delivered solutions, with no compromise of functionality at any level. According to Mountain Leverage CEO, Alex Reneman, “COVID-19 forced most companies to reassess their ‘go to market’ strategies, and Mountain Leverage is no exception. However, we were able to apply almost two decades of experience operating remotely to enhance our ability to deliver voice optimized solutions on a remote basis. From that experience, we’ve created new techniques that are now also providing increased efficiencies to our traditional model of onsite VOW implementation. It has positively impacted all phases of our ability to deliver faster ROI to our distribution center customers.”
VOW solutions are ideal in environments where mobile workers conduct repeatable tasks. In distribution centers, for example, voice instructions direct workers to specific locations and guide them through the required tasks or steps to complete processes, such as picking, cycle counting, and replenishment. In Inspection and Maintenance applications, VOW solutions eliminate the back-and-forth data entry required when using laptops, handheld devices, or paper forms. Instead, workers can simply speak commands and verbally input data findings directly into the system via a headset with a microphone while performing the inspection task. As each step is completed, software converts this spoken information into data and communicates it back to a host system.
Honeywell Voice is designed to free mobile workers’ hands and eyes in order to maximize productivity and safety while achieving higher accuracy rates. Further, voice workers typically require very little training or on-boarding because the system guides them through the process.
Benefits of Mountain Leverage VOW Solutions Honeywell Voice technology delivered by Mountain Leverage is proven to deliver the following transformative benefits to distribution centers:
- Increase productivity more than 30 percent
- Achieve 99.99 percent order accuracy rates within 90 days
- Reduce attrition rates by 30 percent
- Increase worker safety by 20 percent
- Reduce training time by 85 percent
- Allow workers to speak in their native languages
- Provides the highest worker satisfaction compared to competing technologies
