HospiceCare has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. Data is gathered through the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction measures, and only the highest performing agencies nationally receive this honor.
HCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023. HCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. This is the second consecutive year that HospiceCare has received this honor.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” says Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate HospiceCare on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
“At HospiceCare, we believe that every individual’s end-of-life journey deserves the utmost comfort, dignity and peace” says HospiceCare CEO, Christopher Rawlings. “This recognition reinforces that we are succeeding in our mission to make a positive impact on the lives of those we serve. The Hospice CAHPS Honors Award is a testament to the relationships we have built with our patients and caregivers, and our commitment to ongoing improvement to ensure that each patient’s experience is met with the highest level of satisfaction and compassion.”
