The owners of the Holiday Inn & Suites Charleston West, Hampton Inn Southridge and Wingate by Wyndham Charleston today announced that it has received a TripAdvisor® Certificate of Excellence award for each of its three hotels. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top‐performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“We are pleased to receive TripAdvisor Certificates of Excellence for our hotels,” said Melissa Stricker, Director of Marketing and Revenue Management for the properties, “We strive to offer our customers a memorable experience, and these accolades are evidence that our hard work is translating into positive reviews on TripAdvisor.”
This is the third year in a row that the certificate has been awarded to the Wingate by Wyndham and Hampton Inn Charleston – Southridge, the hotels have earned to award every year it has been given. It is the Holiday Inn & Suites Charleston West’s first award, as it is only a year into its existence as a Holiday Inn product and multi‐million dollar renovation. The Holiday Inn also won the Intercontinental Hotel Group’s latest National Renovation Award for its efforts.
“We are proud of our hard‐working staff and managers who strive to create exceptional stays for our guests on a regular basis.” stated Georgette George, Monarch Family of Hotels President, “We are honored by the recognition of all three of our hotels, especially when it is driven by our customer’s opinions because ultimately, their voice is what truly matters.”
For more information on the hotels, visit DiscoverCharlestonWV.com.
