WesBanco, Inc. (Nasdaq: WSBC), a diversified, multi-state bank holding company, announced its affiliate, WesBanco Bank, has earned a spot on Forbes’ World’s Best Banks list for the fifth consecutive year.
WesBanco was one of only 75 banks in the United States included in the 2023 rankings, which are based on customer satisfaction and consumer feedback. WesBanco received strong scores across the survey, including scores for customer service, digital services, satisfaction and financial advice.
“WesBanco is honored to be ranked by customers among Forbes’ World’s Best Banks for the fifth straight year. We pride ourselves on delivering large bank capabilities with a community bank feel, and this latest recognition is a proof point of the trust our customers place in our products and services,” says Todd Clossin, WesBanco president and chief executive officer. “Every day, our customers look to us as an advisor and partner to help them achieve their personal and business financial goals, and we continuously strive to exceed their expectations through strong relationships, innovative solutions and a deep commitment to the communities we serve.”
This latest accolade marks WesBanco’s third recognition from Forbes this year alone. Previous 2023 recognitions include Forbes’ America’s Best Banks and America’s Best Mid-Size Employers lists, earned for soundness and profitability and being an employer of choice. WesBanco is focused on delivering long-term, sustainable growth through solid execution of distinct strategies, including the opening of loan production offices in major markets adjacent to its footprint and investing in innovative digital technology to make banking easier. Its financial services include business and personal transaction account options; competitive business and personal lending services; a full range of online and mobile banking options; a full suite of commercial banking products and services; and trust, wealth management, securities brokerage and private banking services through the century-old Trust and Investment Services department.
In developing its 2023 rankings, Forbes collaborated with its market research partner, Statista, to conduct surveys of nearly 50,000 consumers across more than 30 countries. Banks were rated on general satisfaction (30% of the final score) and whether they would recommend the bank (30%). The final 40% came from customer ratings in five key areas: trust, terms and conditions, customer services, digital services and financial advice.
